GOLDEN HEALING SOLUTIONS LLC

Technical, Operations & Project Management Portfolio

Comprehensive portfolio showcasing multi-domain project execution: 0-to-1 business builds, service desk operations, fraud risk analysis, licensed healthcare/wellness practices, luxury catering execution, and creative team direction.

0-to-1 Business & Tech Launch Licensed Esthetics Operations Service Desk & SLA Mgmt Fraud Risk & Process Auditing Luxury Event & Catering Logistics

Cross-Industry PM Competency Mapping

Experience Domain & Real-World Activity Project Management Competency
Golden Healing Solutions LLC: 0-to-1 business setup, CRM implementation, call center operations, SOP policies, budgets, hiring/firing Project Initiation, Scope Control, Human Capital Management & Governance
Licensed Esthetician Practice: Client consultations, state board sanitation standards, medical product inventory, intake records, custom treatments Regulatory Compliance, Requirements Gathering, Inventory Control & Client Operations
Luxury Catering & Restaurant Lead: Start-to-finish event prep, pre-shift team meetings, lead server closing task delegation, setup & breakdown End-to-End Event Lifecycle Execution, Shift Task Allocation & Team Briefings
Hospitality Logistics (Age 15+): Inventory management, stocking, bar backing, cashier POS cash reconciliation, high-volume event execution Material & Resource Logistics, Asset Audits & Financial Control
Fiserv (Fraud Analyst): Alert stream monitoring, pattern anomaly detection, case investigations, root-cause audits, compliance reporting Risk Management, Process Auditing & Quality Control
New York Health & Racquet Club (Service Desk Lead): Hardware/software troubleshooting, ticket prioritization, IT inventory, user support SLAs IT Operations, SLA Management & Service Delivery
Special Initiatives: Fundraisers, volunteer coordination, app development, course launches, marketing campaigns, physical business relocation Product Development, Event Operations & Change Control

Featured Projects & Operational Case Studies

01. Ground-Up Business Build, CRM & Call Center Operations (Golden Healing Solutions LLC)

Scope: 0-to-1 Execution, Technology Integration, Workforce Management, Financial Oversight
  • 0-to-1 Execution & Tech Setup: Established business structure, launched web platform, and deployed CRM software to streamline call center communications and customer workflows.
  • Human Capital Lifecycle: Managed end-to-end talent acquisition (recruitment, interviews, hiring, onboarding, offboarding), structured pay bands, and processed employee payroll.
  • Governance & Task Management: Authored SOP policies, organized recurring meetings with clear agendas, assigned daily tasks, set strict project deadlines, and monitored work completion against business goals.

02. Licensed Esthetics Practice, Regulatory Compliance & Client Operations

Scope: State Board Governance, Requirements Gathering, Confidential Records, Product Supply Chain
  • Regulatory & Safety Governance: Enforced strict State Board sanitation, hygiene, and medical-grade safety standards, maintaining 100% regulatory compliance.
  • Requirements Gathering & Solution Design: Conducted detailed intake consultations to assess client needs, designing personalized multi-session care plans and product regimens.
  • Inventory & Client CRM: Audited medical/skincare supply inventory, managed vendor orders to optimize overhead, and maintained confidential client data records.

03. End-to-End Luxury Catering, Hospitality & Event Directing

Scope: Event Planning, Run-of-Show Logistics, Shift Leadership, Task Allocation
  • Full Event Lifecycle: Managed end-to-end luxury catering events from initial prep and venue setup to live execution and post-event breakdown.
  • Team Meetings & Task Delegation: Led pre-event briefings to align teams on timelines and client specifications; served as Lead Server delegating closing tasks to ensure operational compliance.
  • Inventory & Supply Chain Control: Overseeing supply stocking, bar backing, inventory audits, cashier POS cash reconciliation, building a foundation in event logistics since age 15.

04. IT Service Desk & SLA Management (New York Health & Racquet Club)

Scope: IT Operations, Incident Management, Asset Control, SLA Compliance
  • Service Operations: Directed first-line technical support operations, prioritizing hardware, software, and basic network ticketing to maintain maximum operational uptime.
  • Asset & Inventory Control: Managed technical inventory, procurement documentation, and IT tracking to ensure data integrity and audit readiness.

05. Fraud Analysis & Operational Risk Management (Fiserv)

Scope: Pattern Anomaly Detection, Case Audits, Risk Mitigation, Cross-Functional Alignment
  • Risk Mitigation: Monitored high-volume transaction alert streams, identifying pattern anomalies to prevent financial loss across high-value client transactions.
  • Cross-Functional Optimization: Partnered with engineering and compliance teams to refine fraud detection algorithms and optimize case escalation protocols.

06. Fundraisers, App/Course Launches & Creative Directing

Scope: Community Outreach, Product Launches, Physical Logistics, Dance Directing
  • Community & Digital Launches: Organized community fundraisers and volunteer teams; managed full lifecycle launches for digital courses, apps, and marketing campaigns.
  • Creative Direction: Choreographed competitive dance routines, managing milestone rehearsal schedules and performer development under event deadlines.

Core Technical & PM Competencies

Initiation & Operations

  • 0-to-1 LLC & Web Setup
  • CRM & Systems Integration
  • Workflow & Process Design
  • Business Facility Relocation

Healthcare & Event Logistics

  • Licensed Esthetics Practice
  • State Board Regulatory Compliance
  • Full Event Prep, Setup & Breakdown
  • Pre-Shift Briefings & Task Delegation

Risk & IT Operations

  • Fraud Analysis & Anomaly Audits
  • IT Service Desk & SLA Management
  • Asset & Supply Inventory Tracking
  • SIEM, Firewalls & Network Security

Governance & Leadership

  • SOP Policy Formulation
  • Recruitment, Onboarding/Offboarding
  • Fundraisers & Volunteer Mgmt
  • Product, App & Course Launches